Frequently Asked Questions

Have questions about LASHCON? We’ve got you covered. Browse answers to common questions about the schedule, classes, online access, and everything else you need to know before the event.

Still have questions? Email hello@lashcast.com and our team will be happy to help.

  • Is there a payment plan available?

    Yes. You can secure your ticket with our 6-month payment plan through Partial.ly, or use Shop Pay Installments at checkout.


    Shop Pay offers options like 2 or 4 bi-weekly payments at 0% interest, with longer financing options available depending on eligibility.

  • Where is the schedule and what classes are being offered?

    You can view the schedule here.


    The schedule will continue to be updated as new speakers and activities are announced.

  • Can I attend the conference in person?

    Yes.  LASHCON is an in-person event.


     If you can’t attend live, a replay of the conference will be available to purchase and watch online after the event.

  • How do I view the conference online?

    LASHCON will not be streamed live. A replay of select conference sessions and classes will be available 1 month after the event.


    You’ll be able to watch the replay on your computer or through the LASHCON app on your phone or tablet.


    Standard pass holders have (2) months accof ess to replays, and VIP pass holders 

  • Can I listen to the speakers later?

    Yes, that’s one of the best parts.


    All presentations will be available in the LASHCON app after the conference so you can revisit your favorite sessions or catch the ones you missed.


    Standard Pass holders receive access for 2 months, and VIP Pass holders receive access for 4 months.


    Please allow about (1) month after the event for all videos to be uploaded.


    Note: Due to speaker agreements, some presentations may not be available.

  • Do I need to be a licensed beauty professional to attend or certified in lashes?

    No, you do not. Business owners, managers, lash or anyone working in the industry can come. 

  • When will the app be available?

    We plan to have the app online and available for download about 2-3 weeks before the conference. 

  • Will I be able to interact with the sponsors?

    Yes!  We will have 50 plus booths at the con where you can try and buy products.


    All ticket holders get access to our online show app where they can catch replays and receive exclusive deals from our sponsors.

  • How will the con replay work?

    When LASHCON is over, we'll post the videos on our app. Please allow for one month. All you'll need to do it go to the agenda on the app and you'll see all the videos listed there. 

  • What does the event schedule and agenda look like?

    You can find the schedule here


    This is subject to change as new speakers and activities are added. 

  • Are you serving breakfast, lunch and dinner?

    We will be providing coffee, tea and some light snacks from Saturday to Monday.


    We will not be providing lunch or dinner as there will be over 1000 people at the event and there is no way we can accommodate that many people for those meals. 


    There is a restaurant in the hotel and there is a food court too. There are quite a few restaurants near the hotel that are about 10 a minute walk away. 

  • Have More Questions?

    Please email us at hello@lashcast.com and we’ll get back to you within 24 hours. 

  • Refund Policy

    We offer a 30-day refund window from the date of your ticket purchase. After 30 days, tickets are non-refundable. Please note that any tickets purchased after July 1, 2026, are not eligible for a refund.


    We appreciate your understanding — this helps us plan an incredible experience for every attendee!


    Ticket Transfers:


    If an attendee can't make it, they have the option to sell or transfer their ticket to another prospective attendee. We request that both parties inform us of this change to ensure a smooth transfer process and update of event records.


    Thank you for understanding our policy, which ensures the smooth operation and success of Lashcon. We look forward to offering you an enriching experience and hope to accommodate any changes as best as we can.


    Please contact us at hello@lashcast.com if you decide to exchange your ticket.


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